Terms and Conditions

1. Our agreement and your booking

 

1.1 These Terms apply to services supplied by Polish Man and Van Ltd ("PMV", "we", "us"), company number 10676457, registered in England and Wales, with its registered office at 245a Harefield Road, Uxbridge, England, UB8 1PS. Contact: info@polishmanandvan.co.uk; 020 81 444 222. "You" means our customer.

 

1.2 The Agreement comprises these Terms, the accepted Quotation, our written Booking Confirmation, the survey or inventory identified in them and made available to you, and agreed amendments. Specific agreed arrangements take priority over general provisions. Binding pre-contract information and assurances are not excluded.

 

1.3 "Goods" means the items entrusted to us. A "Consumer" is an individual acting wholly or mainly outside their trade, business or profession. "Working Days" are Monday to Friday, excluding public holidays in England and Wales; other days are calendar days. The "Start Date" is the first booked service day, including earlier packing. "Fixed Price" and "Hourly" mean a price for the agreed scope and charging by time respectively.

 

1.4 A Quotation is valid for 30 days unless stated otherwise and does not reserve a date. A booking is confirmed only after our written acceptance and receipt of the signed Agreement, required documents and advance payment. We supply these Terms before you sign; by signing the Agreement you accept them. Any saved-card requirement must be disclosed before you accept. If we cannot confirm, we return the advance payment. Before signing, read the Terms and check the scope, dates, addresses, price, minimum period and liability limit.

 

2. Quotation, scope and changes

 

2.1 A Fixed Price covers the agreed scope, not a guaranteed number of hours. Properly finishing sooner does not reduce it; our own estimating error does not increase it if the information, scope and conditions were accurate and unchanged. Hourly work uses the confirmed rate, resources and minimum period. A later price-list change does not alter an existing confirmed booking.

 

2.2 For Fixed Price work, provide a clear, complete video survey unless we accept another method in writing. Identify all Goods and relevant access conditions. The identified recording and later agreed additions or exclusions form part of the scope record. Tell us promptly of material changes.

 

2.3 Extra Goods, addresses or services, materially different access, unavailable facilities or significant waiting outside Fixed Price assumptions may require additional charges. We will explain and agree the amount or calculation method before additional work, including extra people or equipment on an Hourly job.

 

2.4 If you decline additional work, we will carry out the original scope so far as safe and practicable. We need not move unagreed extra items. If changed conditions prevent safe completion, we will discuss an alternative rather than undertake unsafe work.

 

2.5 PMV is not currently VAT registered and does not add VAT. The confirmed price remains the amount payable if our VAT status later changes, unless a change is required by law. Known unavoidable charges are disclosed before booking; otherwise their calculation basis is explained. Applicable tolls, congestion and emissions charges for the agreed route are included in Fixed Price work and additional to Hourly work as disclosed in the Quotation. Parking is separate under Section 4.

 

3. Services, furniture and preparation

 

3.1 We provide the quoted services. We dismantle furniture only as reasonably necessary for safe removal and transport and reassemble at destination the furniture we dismantled on that move. Assembly of new flat-packs or furniture already dismantled before arrival is not included unless expressly agreed, and must be identified in the Fixed Price survey and Quotation. Tell us before booking about dismantling wanted for another reason or furniture you want left dismantled. On Hourly jobs, agreed dismantling and reassembly is working time, not a separate assembly fee. Packing, unpacking, materials, specialist work and waste disposal are included only if specified.

 

3.2 We use our own materials for professional packing, not customer-supplied materials. You may pack your own Goods using your own materials. Our materials are charged separately on Hourly jobs at rates disclosed before booking; the Fixed Price Quotation states what is included.

 

3.3 Unless we pack the relevant Goods, prepare, protect and label them for normal handling. Empty drawers, cupboards and appliances; drain, defrost and dry appliances as appropriate. Tell us about weak, repaired or repeatedly assembled furniture and missing or damaged fittings.

 

3.4 We do not disconnect or reconnect appliances to water, gas or electrical supplies, or carry out appliance installation, commissioning, calibration or levelling, including adjusting feet. You must arrange proper disconnection and preparation before arrival, including supplying and correctly fitting manufacturer-required transit bolts or special transport fixings. We do not fit or remove those fixings. We move appliances and equipment to the agreed position where safe; reconnection and preparation for use are for you or a suitably qualified person. We do not undertake plumbing, gas or electrical alterations, repairs, wall drilling or fitted-flooring work.

 

3.5 Where quoted, one free local collection of used packing materials is included, not rubbish removal. Keep materials dry, indoors and separate from waste; flatten boxes. Collection is by flexible arrangement, normally within a week of your request, not at a guaranteed time. We may decline wet, contaminated or mixed waste or agree a separate paid disposal service.

 

4. Your responsibilities, access and parking

 

4.1 You must own the Goods or have authority from their owner and obtain permissions for access and removal. You are responsible for reasonable evidenced loss from a material failure to provide that authority, except to the extent caused by us. We may leave an item where ownership or authority is genuinely disputed.

 

4.2 Before booking, give accurate information about Goods, floors, stairs, lifts, carrying distances, delicate surfaces and vehicle restrictions, and report material changes. Tell us if you know an item previously needed more people than you are booking, specialist equipment or unusual access. We assess safe resources; additional assistance and costs follow Section 2 and availability.

 

4.3 Arrange lawful suitable parking and any permits or suspensions from the agreed arrival time; have permits ready and pay meter charges locally. Unless otherwise agreed, a Fixed Price assumes parking within 20 metres of the entrance. Tell us before acceptance if this is unavailable. Occupied reserved bays or unavailable lifts may require revised arrangements under Section 2.

 

4.4 You pay the parking costs allocated in the Quotation. A parking or access penalty is recoverable from you only where lawful and caused by your failure to provide agreed arrangements or accurate information, not our negligence or avoidable contravention. We promptly send the notice, amount and deadlines and normally await your funds and payment or challenge instructions. We reasonably assist a challenge without guaranteeing its outcome or the discount. Legal deadlines continue; we may take necessary lawful steps to avoid escalation, explaining any proposed payment beforehand where practicable. You pay evidenced increases caused by your delay or instructed challenge, not avoidable increases caused by us. No separate PMV penalty is added.

 

4.5 Provide working keys or codes. You or your authorised representative must be present throughout collection and delivery, or available in another way expressly agreed with us, to give instructions and confirm completion. Check that nothing to be moved is left unidentified and nothing is taken in error. An agreed return for items not identified or prepared may cost extra. Keep children, pets and helpers safely clear of active work areas.

 

4.6 We may decline unlawful or unsafe instructions, pause the affected task or remove staff from immediate danger or serious threats. Where practicable we explain the problem and try to resume safely or agree a solution. Any charge follows these Terms; this is not a right to abandon a job for convenience.

 

5. Restricted, heavy and valuable Goods

 

5.1 Do not submit illegal or stolen goods, explosives, firearms, ammunition, hazardous substances or anything that cannot safely and lawfully travel in an ordinary removals vehicle. Tell us about leaking, infested or contaminated items. Lawful goods needing special permits or precautions require prior written agreement.

 

5.2 Identify unusually heavy, bulky, fragile or valuable items, including safes, pianos, artwork and antiques, before booking under Section 4. We may decline a particular task until appropriate people, equipment or access are available, while continuing work that can safely proceed.

 

5.3 Carry cash, jewellery, watches, important documents, keys and similar small valuables yourself unless expressly agreed otherwise. Our vehicles are not temperature-controlled. Plants and temperature-sensitive or perishable Goods require agreement; we do not promise biological condition or temperature preservation, but remain responsible for damage caused by our lack of reasonable care.

 

6. Hourly minimum and time recording

 

6.1 The standard minimum Hourly booking is three hours for both the Fixed 8:00 AM start and the Flexible Afternoon slot around 1:00 PM. A longer minimum applies only when expressly reserved and clearly confirmed. The full minimum is prepaid and not refunded merely because the agreed work is properly completed sooner. An estimate alone does not create a longer minimum. Rights relating to deficient or unprovided services remain unchanged.

 

6.2 After the minimum, working time is charged for each commenced 30-minute period at half the applicable hourly rate. Agreed crew or rate changes apply only from the relevant change, not retrospectively. Payment-related waiting is calculated separately under Clause 7.8.

 

6.3 Time starts when the booked team and vehicle arrive ready to work at the first collection address, not before the agreed start or reference time unless you agree to start early. Travel from our base to that address and the return to base after final delivery are not charged.

 

6.4 Working time includes agreed packing and assembly, loading, journeys between addresses, necessary further trips, unloading and traffic or access/key waiting not caused by us. Longer rest or meal breaks when work stops are deducted. We do not charge time spent solely remedying our fault, waiting for missing booked resources or dealing with our vehicle breakdown.

 

6.5 Time ends after the agreed work and reasonable close-down, including equipment collection and arranging used blankets. We record that time even without a signature; administrative delay or a later invoice does not extend it. Any payment-related waiting is recorded separately. A minimum is not a maximum duration or a completion guarantee; tell us before booking about a full-day requirement or time-critical access.

 

7. Payments, saved cards and overdue accounts

 

7.1 Hourly bookings require the confirmed minimum in advance. Fixed Price bookings require 50% on booking and 50% no later than seven days before the Start Date; within those seven days, the full price is due on booking. These payment terms apply equally to private and business customers.

 

7.2 The outstanding Hourly balance and agreed extras are payable immediately on completion and before the team leaves, once the amount and payment method are provided, subject to Clause 7.6. Ensure sufficient funds or available credit and a working payment method. We may collect through the team, an authorised saved card or a payment link. If we issue the invoice later, payment is due on receipt unless otherwise agreed in writing. Insufficient funds do not grant a credit period.

 

7.3 Advance payments use the secure card method we provide. Cash may be accepted for the final Hourly balance. Bank transfer is not standard and requires office agreement. No card-processing surcharge is added.

 

7.4 Where disclosed before booking, a card may be securely held by our payment provider under separate authorisation specifying permitted charges. Within it, we may collect advance payments, the final balance immediately on completion and properly agreed extras, including qualifying waiting charges. We provide an invoice showing the amount before or at collection and a receipt afterwards. PMV does not retain full card details. Withdrawing authorisation stops further charges under it, not the debt.

 

7.5 A declined payment remains due and you must promptly arrange another accepted method. If an advance payment is overdue, we will give a reasonable opportunity to pay and explain the consequences. We need not start unpaid work. If unresolved, we may cancel by written notice; Section 8 governs any resulting cancellation loss.

 

7.6 A complaint or damage claim does not suspend the whole bill. Pay the undisputed amount and promptly explain any genuine dispute. A Consumer retains any lawful right to withhold or set off an appropriate disputed sum; payment does not waive a valid claim.

 

7.7 Overdue amounts may attract simple interest at four percentage points above the prevailing Bank of England base rate annually, calculated daily from the day after the due date. The same contractual rate applies to all customers. Reasonable, actually incurred recovery, court and enforcement costs are recoverable only where permitted by law or court order, without double recovery.

 

7.8 If an immediately due payment fails for a reason attributable to you, including insufficient funds, the team may remain on site while you arrange payment. Reasonable additional time necessarily incurred may be charged, provided this basis was disclosed before booking. We will explain and record the reason, start and duration. The charge is calculated for actual minutes at the applicable Hourly rate for resources necessarily waiting and will not exceed reasonable evidenced additional loss. It does not cover normal checkout, system failures not attributable to you, reasonable checking of a genuinely disputed invoice, or time already paid through a minimum or rounded charge. Continued waiting must remain reasonable; these Terms do not authorise unlawful entry or remaining on property against the law.

 

8. Cancellation and postponement

 

8.1 Give written notice promptly, preferably by email with the booking reference. Notice takes effect on receipt, not acknowledgement. Charges use the confirmed Fixed Price or expressly reserved Hourly minimum. For multi-day work the first service day is the Start Date.

 

8.2 The following maximum cancellation charges apply. The latest applicable band takes priority. The final 24 hours are measured from the confirmed start or the reference time for a flexible slot.

 

More than 10 Working Days before the Start Date: no charge.

 

5–10 Working Days inclusive before the Start Date: up to 30%.

 

Fewer than 5 Working Days, but more than 24 hours before the start: up to 60%.

 

24 hours or less before the start, but before the Start Date: up to 75%.

 

On the Start Date or after the services begin: up to 100%.

 

8.3 These are not automatic penalties. The charge reflects reasonable net loss, including unavoidable costs and lost booking income, less costs saved and replacement work reasonably obtained. We take reasonable steps to reduce the loss, explain the charge on request, credit advance payments and return any surplus. Work done and cancellation loss are not counted twice.

 

8.4 The same basis applies to postponement; a new date needs availability and confirmation. No charge applies where you validly end the Agreement because of our material breach or exercise an applicable statutory cancellation right. Any legally required cancellation information for a separately booked service will be supplied before acceptance and takes priority.

 

9. Timing, routes and delays

 

9.1 Your booking specifies a Fixed 8:00 AM start or a Flexible Afternoon slot around 1:00 PM. For the latter, be ready from 1:00 PM; this is an estimated arrival, not a guaranteed appointment or a window with a fixed end. An earlier move, traffic or access issues may delay arrival. We will keep you informed of material delays and make reasonable efforts to perform as agreed; this is not permission for unreasonable delay.

 

9.2 Tell us before booking about key/completion arrangements, storage closing times or other firm deadlines. A flexible slot is unsuitable for an essential deadline unless we expressly accept it in writing. Early arrival does not itself create unexpected customer waiting. We choose a reasonable safe route suitable for the vehicle; request particular routes, stops or delivery order before booking.

 

9.3 Hourly waiting follows Section 6; extra Fixed Price waiting follows the agreed basis under Section 2. If delivery cannot proceed, we will try to agree a solution and may, as a last resort, use suitable secure storage and later delivery. You pay disclosed or agreed reasonable extra costs caused by your access or acceptance failures, not ours. We remain responsible for reasonable care.

 

9.4 We take reasonable steps to prevent and reduce disruption, including arranging suitable replacement resources where needed. We are not liable for delay caused solely by events beyond our reasonable control which reasonable care could not prevent or overcome. We do not charge avoidable routing errors or exclude foreseeable loss caused by our negligence or breach. Applicable rights to completion, a price reduction, refund or another remedy remain available.

 

10. Teams, vehicles and international moves

 

10.1 We may use suitable employees or subcontractors and substitute an appropriate team or vehicle, while providing the agreed service and resources. Where your contract is with PMV, subcontracting does not transfer our responsibility to you onto another contractor. A particular individual or vehicle is not guaranteed unless expressly agreed.

 

10.2 Where the agreed schedule requires it, Goods may remain overnight in a suitably secured vehicle under our duty of reasonable care. You and your helpers must not enter our vehicle's loading area or move or remove Goods there without the team's express permission. Follow safety instructions. Responsibility for an incident depends on what caused it; this rule does not exclude our responsibility for our own negligence or the protected rights in Section 13.

 

10.3 We may help load your vehicle where safe and remain responsible for our handling. You are responsible for that vehicle's suitability and securing Goods for your subsequent journey. Handover to you or your independently appointed carrier ends our responsibility for their later handling, not for damage caused earlier by us.

 

10.4 For international moves, the Quotation identifies specialist carriers, contracting arrangements and any additional terms, charges and liability arrangements. Customs duties, taxes, port and similar government or carrier charges are excluded unless expressly included; known charges or their calculation basis are disclosed before booking. Supply accurate and complete customs documents, declarations, permits and information allocated to you. You bear reasonable additional transport, waiting, storage and redelivery costs caused by missing, late or incorrect documents you were required to provide. We are not responsible for resulting duties, taxes, penalties, delays, detention, seizure or confiscation except to the extent caused by our negligence or breach. Domestic insurance statements do not automatically apply abroad; mandatory transport law takes priority.

 

11. Responsibility for Goods and compensation

 

11.1 We exercise reasonable care and skill in the agreed services, including packing and furniture dismantling/reassembly. We are responsible for physical loss or damage caused by our negligence or breach while Goods are in our custody or control, including handling before loading. Handover does not remove a claim for damage we caused earlier.

 

11.2 For Hourly and Fixed Price bookings, our contractual Goods liability is limited to £40 per Item, subject to Section 13. An Item is one separate object or one packed box, case, bag, parcel or similar container with all its contents. The limit does not apply to premises damage, personal injury or rights and remedies that cannot lawfully be limited, including recovery of the service price where that remedy is available.

 

11.3 We do not offer enhanced or declared-value liability, or arrange or sell customer insurance. Our own business insurance is not your policy and does not itself increase the contractual limit. Its terms and exclusions do not remove your legal rights against PMV. No customer excess or minimum claim value is imposed. For wider protection, check or arrange suitable cover with your home/contents insurer or another insurer; do not assume existing cover includes all removal, packing, assembly or storage activities.

 

11.4 You must notify PMV before booking if the estimated current second-hand value of the Goods to be carried in any one vehicle is £25,000 or more. In that case, before transit begins you must provide an owner-signed valued inventory identifying every individual item worth more than £500; an electronic signature is accepted. Provide accurate values; PMV does not provide valuations. Tell us before booking about loads above £100,000 or item values above original purchase price so we can check acceptance. We may delay or decline the affected transport until the required inventory is received. An inventory does not provide insurance or increase our contractual liability. Failure to notify us may affect insurance availability, but does not automatically extinguish statutory rights.

 

11.5 Subject to Clause 11.2 and Section 13, an accepted claim may be resolved by suitable repair or its reasonable cost. If repair is impracticable or uneconomic, compensation uses an equivalent second-hand item's value, allowing for age, condition and wear. There is no automatic new-for-old settlement or replacement of an entire set for damage to one element.

 

12. Causes of damage and specific risks

 

12.1 We are not responsible for existing damage or damage caused solely by inherent defects, wear, ageing, weak or damaged fittings, your inadequate preparation, contents left inside furniture or missing transport fixings. For customer-packed Goods, this includes damage caused by inadequate packing, unsuitable arrangement of contents or lack of internal protection. It also includes loss of structural integrity of particle-board, chipboard, MDF or similar composite furniture caused by the material's inherent weakness, deterioration or crumbling during normal handling, dismantling or reassembly. These exclusions do not remove responsibility for damage caused by our negligence or breach.

 

12.2 An internal electrical, electronic or mechanical failure alone does not establish that we caused damage. We consider evidence of damage caused by our handling even without external marks. Back up important electronic data; we do not provide backup or recovery services.

 

12.3 If we explain a specific risk from an item's condition, access or the method you request and you expressly instruct us to proceed, you accept that identified risk only to the extent it is not caused by our separate negligence or breach. We may refuse unsafe work.

 

12.4 We are not responsible for damage caused by you, your helpers or your independent contractors except to the extent we contributed. Nor are we responsible for natural deterioration from temperature or humidity that reasonable care could not prevent and for which no special handling was agreed. This does not exclude responsibility for our own employees or subcontractors.

 

13. Premises, other losses and protected rights

 

13.1 If our negligence or breach damages premises or property other than the Goods, we are responsible for the reasonable cost of making good the damaged area, subject to protected legal rights. The £40 Goods limit does not apply. Report visible damage promptly so it can be recorded. Specific risk instructions are addressed in Clause 12.3.

 

13.2 We are not responsible for loss that is not a reasonably foreseeable result of our negligence or breach of the Agreement, subject to the rights and liabilities that cannot lawfully be excluded or limited under Clause 13.3. For business customers, PMV is not liable for indirect or consequential business losses, including loss of profit, revenue, business, contracts or business interruption, except to the extent such liability cannot lawfully be excluded or limited.

 

13.3 Nothing excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any duty, right or remedy the law does not allow us to limit. Consumers retain rights to reasonable care and skill and applicable remedies, including price reduction or refund where required by law. No financial limit in these Terms overrides those rights.

 

14. Damage reports, complaints and disputes

 

14.1 Report visible loss or damage when discovered, on the job sheet or by email. Send your booking reference, description, affected items and available photographs to info@polishmanandvan.co.uk as soon as possible, normally within seven days of delivery. Notify non-delivery promptly. We consider reasonable requests for extra time.

 

14.2 Keep damaged Goods and packaging available for reasonable inspection before repair or disposal, except urgent action for safety or to prevent further damage. Provide reasonable evidence of ownership, previous condition, value and loss. Signing the job sheet or missing seven days does not automatically waive a valid claim or statutory right.

 

14.3 Send service, payment or claim complaints to the same email address. We will investigate fairly and respond within a reasonable time. If unresolved, we provide our final position and any legally required alternative dispute-resolution information, including whether we will participate. Court and statutory rights remain available.

 

15. Unpaid charges, retention, sale and disposal

 

15.1 Where legally entitled, we may retain Goods already in our possession for due, unpaid charges relating to them under this Agreement, identifying the debt and basis. This does not allow early demands, taking back delivered Goods or overriding lawful rights in a genuine dispute.

 

15.2 We may refer debt to collection or pursue it through court independently of any lawful retention, sale or disposal. A court judgment is not a contractual prerequisite to using a sale right that is otherwise lawfully available. During retention we continue reasonable care and take reasonable steps to avoid unnecessary cost. Disclosed reasonable transport, handling and storage costs caused by default are recoverable only where lawful.

 

15.3 If storage or other charges relating to the Goods are overdue, we may give at least three months' formal written notice requiring payment and collection. It will state our name and address, identify the Goods and their location, the sums due, collection arrangements, and the earliest proposed sale or disposal date. We will use the notice and service procedure required by law, including registered or recorded delivery where required. Ordinary invoice reminders do not replace this notice.

 

15.4 If the default remains after that notice and all applicable legal requirements have been met, we may sell some or all of the Goods using the best method reasonably available, considering obtainable value and costs. If Goods cannot reasonably and economically be sold, or reasonable sale attempts fail, we may arrange disposal at your cost only where lawfully authorised and expressly covered by the notice. We will retain evidence of the assessment and action taken. A genuine debt or ownership dispute must follow the appropriate dispute or court process; no notice, sale or disposal proceeds while legally barred. Low value or unpaid invoices alone do not authorise destruction.

 

15.5 We account for sale proceeds, deduct only legally recoverable amounts and reasonable removal, sale or disposal costs, and return any surplus. Any valid shortfall remains payable. Debt-collection referral does not transfer ownership or itself authorise seizure. All recoveries are credited to the same account without double recovery.

 

16. Managed non-access storage

 

16.1 Storage applies only when expressly booked. It is managed non-access storage, not self-storage: you do not have independent access to the facility or storage units. Before acceptance the Storage Schedule or Quotation identifies the rate, charging basis, retrieval arrangements and separate handling/transport charges. Sections 11–14 apply to Goods in our custody; a transit policy does not itself confirm paid-storage insurance.

 

16.2 Storage is payable four weeks in advance for each successive 28-day period, unless expressly agreed otherwise. This is not calendar-month billing. The Schedule states how any part-period and final account are calculated; four-week advance billing does not itself make unused prepaid amounts non-refundable. Keep payments up to date throughout storage.

 

16.3 Provide a current correspondence address during storage, email and telephone number, and promptly report changes. Check any inventory and report discrepancies promptly, normally within seven days, with reasonable extensions available. Silence does not conclusively waive evidence of an error.

 

16.4 Storage fees cover storage only. Handling-in and handling-out are separately charged at the applicable rates for the relevant service, as are transport, later delivery, partial retrieval, additions or preparing Goods for handover. Rates, calculation bases and applicable minimums are disclosed before storage is booked, with any later change subject to Clause 16.7; a later service's price is confirmed before it is performed. Where an attendance requires a crew or vehicle, the relevant minimum Man & Van booking charge applies unless a different price is agreed. We identify what each charge covers and do not charge twice for the same work already included in an agreed price.

 

16.5 Access or partial retrieval requires at least five Working Days' notice. Retrieval, redelivery and handover must be arranged through PMV and are subject to availability; full termination follows Clause 16.6. Other removal firms or couriers may not enter or independently retrieve Goods. If you nominate another carrier, PMV retrieves and prepares the Goods for handover at an agreed safe location for the disclosed charges. Our responsibility for subsequent custody and handling ends on actual handover to you, your authorised representative or your independently appointed carrier; claims for earlier loss or damage remain unaffected. Storage does not include free redelivery.

 

16.6 You may end storage by giving at least ten Working Days' written notice and arranging retrieval or delivery. Earlier release may be agreed, but storage remains payable to the notice expiry. If actual release is later for a reason attributable to you, charges continue to that later date; you do not pay extra storage caused solely by our failure to provide an agreed release. Due undisputed charges must be settled before release, subject to Section 15 and your legal rights. Any prepaid surplus is accounted for and returned after deducting amounts properly due.

 

16.7 We may revise storage or associated handling/retrieval rates to reflect material changes in relevant facility, labour, transport or operating costs. We give at least 28 days' written notice explaining the reason, calculation basis and new rate. A storage increase starts with the first new four-week period after the notice expires, not during a prepaid period. You may arrange release before it takes effect without an increase or termination penalty, paying existing due charges and previously disclosed release costs. We will not frustrate that option through avoidable delay. If payments are up to date, we give three months' written notice to end storage, except where urgent action is lawfully necessary for immediate safety. For unpaid charges and uncollected Goods, Section 15 applies.

 

17. Privacy and service records

 

17.1 We process personal information under our Privacy Policy supplied or linked before booking. We may retain necessary surveys, photographs, inventories and service records to provide services, process payments, recover debts, investigate claims and keep appropriate business records. Access and retention are limited to those purposes.

 

17.2 Service records are not permission for marketing use; an appropriate separate basis and consent are required where applicable. Card data is handled by the payment provider, not kept in our ordinary service notes.

 

18. General terms and governing law

 

18.1 We record agreed amendments in writing, including email or electronic signature. Binding pre-contract information is not displaced. A later website version does not automatically amend an existing booking; its accepted version and later expressly agreed changes apply.

 

18.2 If a provision is invalid or unenforceable, the rest continues where it can operate without it. Delay in exercising a right does not itself waive it.

 

18.3 English and Welsh law governs the Agreement. Consumers retain mandatory protections and applicable rights to bring proceedings in their home jurisdiction. For business customers, the courts of England and Wales have exclusive jurisdiction, subject to mandatory law.